Frequently Asked Questions

Warranty Policy

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

If your product was not purchased on our website, we cannot provide you with after-sales and warranty services. You need to find the website or dealer you purchased for after-sales and warranty. Of course, if you want to consult us about the product, you can email us or submitting your queries by using our contact form. We will try our best to help you. Thank you very much for your understanding and support.

1. Please contact our customer service directly when there is a problem with the product you received.

2. Buyer must provide sufficient proof of purchase.(Sales invoice, order number, buyer mailbox, name, etc.). These Info can speed up the verification. The audit result will be sent to you by email.

3. The defective item's serial number and/or visible proof depicting the defect are required.(picture, video, etc.) Wicue must document what happens when buyers troubleshoot the product.

4. It may be necessary to return the item for quality inspection.

1. Order number from online purchases made through Wicue.

2. Sales invoice.

3. Dated sales receipt from an authorized Wicue reseller that shows a description of the product along with its price.

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

1. Products without sufficient proof of purchase.

2. Lost or stolen products.

3. Items that have expired their warranty period.

4. Non quality-related issues (after 30 days of purchase).

5. Free products.

6. Repairs through 3rd parties.

7. Damage from outside sources.

8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).

9. Purchases from illegitimate resource.

1.Returning products for any reason other than a proven defect.

2. Warranty claims on items taken outside the original country of purchase.

3. Buyer's accidental returns.

4. Returning personal items.

5. Returning items claimed to have defects but found by Wicue quality control to be in working condition.

6. Returning defective items using international shipping.

7. Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

Please don’t worry, if the product you purchased is damaged after one-year. Our service team will provide paid maintenance product services. Please contact the service team via email. And please provide the order number and product pictures in the meantime. The service team will notify you of the maintenance cost and logistics cost by email.

Return And Exchange Policy

For any reason, if the customer is not satisfied with his order, please contact us to arrange a return. Undamaged products may be returned for any reason within 30 days of purchase for a refund.

Subject to the terms below.

1. Refund requests for the 30-day No Reasons Return Policy expire 30 days after the order is placed. Wicue must receive customer's return request within 30 days of the customer placing the order.

2. The products have to be in ''New'' condition, have original packaging, all accessories and in a state of normal use. Wicue reserves the right to assess fees for any damaged or missing parts, that can be deducted from the refundable amount.

3. Shipping and handling charges for the original order are non-refundable. If an item was purchased with ''FREE postage'', the cost will be charged at our cost price and deducted from the purchase price.

4. Customers shall return items at their own cost and time and must prepay all shipping charges or associated costs.

5. Customers shall assume all risk of loss or damage to the product while in transit to us.

6. If the product is returned to us without a return authorization, and/or beyond a thirty (30) day period, and/or without proper packaging, we retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense and with no refund issued.

7. Returned items are inspected with no problems and refunds will be processed within 7 days. We accept no responsibility for delays caused by 3rd parties (such as payment bank etc).

Hope to be noticed: PLEASE DO NOT ATTEMPT TO RETURN YOUR ITEM TO US WITHOUT PRIOR AUTHORIZATION, OR AN RMA NUMBER (this is vital for us to be able to track returned items).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once your refund has been approved, it will be processed immediately and a refund will be automatically returned to your original payment method.

If you have been issued with a refund notice but have yet to receive money, please contact your relevant financial institution with regards to any payment delays (e.g. PayPal, bank). Once the refund is processed, which usually takes 1~3 business days to back to your account.

There is often some processing time involved before the refund can be completed and the original payment method returned.

If you have completed this and you still have not received your refund yet, please contact us at and we will do our best to resolve the situation.

If items are defective, damaged or wrong item sent to you, you can request an exchange. If you need to exchange it for the same item please contact us at

Of course, we will cover return shipping for such issues.

Hope to be noticed:

1. For a change of mind purchases, customers should be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.

2. Once an order is shipped out and still in transit to your address, it's not allowed to be canceled the order. You can return it after you receive.

3. If you are shipping an item back to us, we strongly suggest that you use a trackable shipping service or purchase shipping insurance.

4. For purchases not made directly through Wicue’s online stores, please contact retailers for refunds.

If you have any questions, you can email us at any time and we will try our best to help you. thanks.


Shipping Policy

Free shipping on all orders.

The time frame for order delivery is divided into two parts:

Processing time (Normal product: 2-3 working days, Customized product: 7-15 working days):

Normal product orders are being processed within 24 hours, and an order confirmation will be sent to you within 10 minutes after the order was placed. We need 1-2 working days to inspect and pack the products before shipping to ensure everything is in good condition.

Processing time for customized product orders takes 7-15 business days. The specific processing time is determined according to the actual customization situation. You can contact our customer service team to confirm the exact time.

Shipping time (5-15 working days): After processing and leaving the warehouse, the order usually takes 5 and 15 working days to arrive at your destination.

Note: Please note that these are estimates and aren’t guaranteed; we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact our Customer Service.

Customers from some European countries such as Germany, Italy, the UK, Canada, etc. may need to pay duties or VAT according to your countries levying rules.

Note: Due to Covid-19, there can be some delays in delivery.

Data protection

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. If you want to learn more about how we protect your personal data, please read our Privacy Policy.

About Wicue technology

Founded in 2014, Wicue is a focused and innovative developer, manufacturer and provider of flexible liquid crystal films and solutions.

Based on our industry-leading fast-switching flexible liquid crystal technologies, Wicue has developed a large product portfolio including dust-free blackboard, automotive glass window, curtain wall glass and instant dimming sunglasses.

By adapting our advanced technologies and solutions to different fields, such as education, office, automobile, architecture, everyday eyewear, we are dedicated to bringing a better, healthier and more fashionable life experience to people.

Wicue CCS is the acronym for Wicue Crystal Clear Switching, which is an innovative flexible liquid crystal film stepless dimming technology independently developed by Wicue. This technology allows for a 0.5%–70% transmittance and under-0.1-second instant response. It provides an excellent vision for automotive glass, building glass windows, sunglasses, and many other products. UV resistance up to 99.9% brings excellent heat insulation and shading, fully addressing the pain point of strong sunlight exposure in summer.

When elctricity is provided, the arrangement of liquid crystals can be changed to adjust the amount of light transmitted, so as to achieve different transmittance as needed. By applying different levels of voltages, stepless, smooth and instant dimming can be achieved.

Compared with the traditional photochromic auto-tinting sunglasses on the market, Wicue CCS technology allows sunglasses to change tine in less than 0.1 seconds, and provides the unique experience of manual light control. For drivers, when entering and exiting garages or tunnels where the light changes instantaneously, it usually takes a few seconds for traditional sunglasses to respond. Wicue sunglasses provide a safer visual experience because of their ultra-fast switching. For users like outdoor activities or sport lovers, Wiue sunglasses spare them the trouble of bringing mutiple lenses and provide a crytal clear vision.

The transmittance of glasses is controlled by voltage changes, which also makes Wicue sunglasses independent of UV sensing. Consumers can actively select the most comfortable and suitable brightness in any weather condition, which delivers a truly efficient "visible light management".


If you would like to contact our online shop with any questions related to your order, delivery, payment, products, etc., please email us via:
If you have questions related to business cooperation or media cooperation, please email us via:
You can also reach us any time by submitting your query using our contact form.

We will respond to all queries as quickly as possible. In some cases, it may take longer to get back to you. Thank you for your patience!

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